Budnick Converting ^®

Budnick Converting, Inc., headquartered in Columbia, IL (in the St. Louis, MO metropolitan area), is a privately held and female owned corporation. Budnick’s primary focus is specialty converting of adhesive coated tapes and foams.  Budnick remains on the leading edge of adhesive tape converting technology; currently utilizing 50 cutting, slitting, laminating, printing and spooling machines to convert materials into labor saving customized parts.  For more information on Budnick, please visit our website at www.budnick.com.

POSITION PURPOSE:  Customers are our 1^st priority. The Customer Support Representative will work with all Account Managers to provide the highest level of service in a prompt, friendly, efficient and accurate manner. The goal of our account management team is to build customer loyalty and confidence to ensure their repeat business. In order to achieve this goal, we must communicate with sales representatives, estimators, purchasing, quality and production to ensure that customer’s needs are handled all the way through the life cycle of an order.  This position will act as a supporting role to the Account Manager Department as a whole, helping to increase the overall level of service we provide to our customers.

QUANTITATIVE DATA:  Must be able to remain in a stationary sitting/standing position for 75% of the time working from a cubical office environment.  Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc., Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.  This position requires frequent communication with customers and other employees; must be able to exchange accurate information in these situations.

      ESSENTIAL FUNCTIONS:

1. Provide professional, efficient and friendly administration support and customer service to both internal and external customers.
2. Support all team members, covering for each other as needed to help take care of the customer. For example, when another Account Manager is out of the office for personal time off.
3. Under guidance of an assigned Account Manager, enter orders, answer questions, resolve problems, follow-up to ensure promised deliveries are made and advise customers of availability, price and delivery schedules.  Contact customer and/or sales rep. regarding any complication with an order (stock outages, backorders, delayed delivery, etc.)
4. Support Account Managers as directed on conducting Open Order Reviews, Routing Guides, Inventory Agreements and other customer specific processes.
5. Provide customers with product certifications as required. Working with the Purchasing and/or Quality Department to complete these requests.
6. Complete Supplier/Vendor Surveys as required from Budnick’s vendor network.
7. Proactively work with all departments as needed to solve problems encountered by the customer (credit hold, miss-shipped product, vendor expedites, damages, defective products, etc.)
8. Review and verify data integrity in the ERP systems.
9. Request samples from vendors as needed for customer trials as well as processing sample shipments to customers.
10. Perform duties safely and maintain high level of safety awareness.

OTHER RESPONSIBILITIES:

1. Assist in the development of long term strategies & helps implement the plan(s) developed.  Communicate ideas and accomplishments to the Team Point Person.
2. Assist with other department projects and tasks as they arise.
3. Alert Account Managers and/or team members to conditions that create delays or affect quality of production work in a timely manner, assisting in adjustments and changes needed to meet established deadlines.
4. Follow operation standards and all department policies and company directives. Assist with other projects and tasks as required by management.

KEY QUALIFICATIONS: 

Skills:  Excellent interpersonal and communications skills required.  Good organizational and problem solving skills a must.  Should have a working competency with all office equipment.  Good mathematical aptitude. 

Ability:  Conduct business in a professional, positive and courteous manner. Have a positive attitude and eagerness to learn. Listen effectively, respond clearly, write legibly and read a variety of written orders/instructions.  Work cooperatively with a variety of individuals.  Adapt to interruptions, changes, emergencies, repetition and pressure without losing effectiveness and composure.  Quickly grasp new concepts, approaches or systems.  Employ resourcefulness when problem solving to meet customer needs.

Education:  High School diploma or equivalent.  Course work related to general business, customer service or industry specific topics desired.

Experience:  Previous customer service experience a plus, but not required.

Hours:  8:00am – 4:30pm, M-F

FLSA Class:  Non-Exempt

BENEFITS:  We offer a full benefit package including paid vacation, holidays, $25,000 of life insurance and short term and long term disability benefit.  We also offer medical, dental & vision insurance and a 401K retirement plan with a company match of 25% of the 1^st 6% the employee contributes.

Interested Candidates should apply on-line at www.budnick.com, under About Us - Careers. Or apply in person at Budnick Converting, Inc., 340 Parkway Dr, Columbia, IL  62236.                                                  

Equal Opportunity Employer

THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY PEOPLE ASSIGNED TO THIS CLASSIFICATION.  THEY ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL JOB DUTIES PERFORMED BY THE PERSONNEL SO CLASSIFIED.

 

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Location:
340 Parkway Drive
Columbia, IL 62236

Hours:
M-F 8am - 4:30pm CST